Returns
We want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
Return Eligibility
Items may be returned within 30 days of delivery if they meet the following conditions:
- The item is unused, unworn, and in its original condition.
- All original tags, packaging, and accessories are included.
- The item is not marked as final sale or non-returnable.
Return Shipping
Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
We recommend using a trackable shipping service, as Melanie cannot guarantee receipt of returned packages.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or exchange at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Items that have been used, worn, washed, or damaged by the customer
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact our customer support within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.
Contact Us
If you have any questions regarding shipping or returns, please contact our customer support team.
We are always happy to assist you.